Join a Remote Support Session
We can help with software problems by temporarily taking control of your computer over the Internet. You will need to make an appointment for a remote support session but we can usually assist on the same day. Please call us on 0860 888 121 or email us to arrange a suitable time.
You will need an Internet connection on the computer that has the problem, and you will need to download some software to allow us to take control. You will be given a unique User ID and Password that will allow us to securely access your computer. You can watch what we are doing while we work. Once the session has ended, we cannot access your computer again without your approval.
When you have made an appointment you can download the software below.